Customer Testimonials

5 star did an amazing job with my repair.

Wonderful experience…will definitely recommend‼️

I love my car. It looked brand when got it back. Thanks

The employees at Five Star Collision were always professional and friendly. They also did a great job on fixing my car after I was hit by someone. The one thing I was worried about was the paint not matching and again they did a great job on that paint match perfectly. Thanks for all your help

Very helpful, worked with my credit score & down payment. Helped me get in a brand new 2026

A bit disappointed with this experience from a communications standpoint. So today my brother takes in my mom's 2026 Genesis for a routing oil and filter change. Vehicle has a little over 4,000 miles on it. Charged over $150. Attempted to call the phone number provided from the service department to contact if there were any questions/concerns. Phone number couldn't be reached as dialed (called from multiple phones). Called number for service on website and just got left on hold multiple times until the phone call dropped. Also sent an email to the service person that was supposed to be ... Read More

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Google - Nov 9, 2026

A bit disappointed with this experience from a communications standpoint. So today my brother takes in my mom's 2026 Genesis for a routing oil and filter change. Vehicle has a little over 4,000 miles on it. Charged over $150. Attempted to call the phone number provided from the service department to contact if there were any questions/concerns. Phone number couldn't be reached as dialed (called from multiple phones). Called number for service on website and just got left on hold multiple times until the phone call dropped. Also sent an email to the service person that was supposed to be contacted if there were any issues and of course no response to that either. I am terribly disappointed in with the way this business has been handled and don't plan on going or recommending anyone else to go here if that's the standard treatment (and this was the 1st visit). Rather just go ahead and drive 3.5 hours away for service that would at least appreciate me and my attempt to use their service departments.

Chris treated me and my truck very well. To me it's an investment, I like when people treat my truck like I want it to be treated. Trucks ain't cheap and I want mine to stay in mint condition. Thanks to the guys in the back as well.

They delivered a repaired wagoneer..

Angelica was wonderful. She explained everything very well to me and had greatest customer service. The video summary was a nice feature added to the service.

Fernando made it very easy to get us in our new jeep and john made the financing very quick and easy

I wasn’t going to give a review but I truly felt like my time was wasted.. I spoke on the phone and through text with 2-3 different people I was open with my needs and what I was looking for. Everyone insisted I come in because they found vehicles that may work for my budget. Of course I told them I didn’t want to come in until a deal was actually doable. Andi was clear when I said don’t send me any options that were already in the process of being sold only bc I purchase the ... Read More

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Google - Nov 3, 2026

I wasn’t going to give a review but I truly felt like my time was wasted.. I spoke on the phone and through text with 2-3 different people I was open with my needs and what I was looking for. Everyone insisted I come in because they found vehicles that may work for my budget. Of course I told them I didn’t want to come in until a deal was actually doable. Andi was clear when I said don’t send me any options that were already in the process of being sold only bc I purchase the insurance before I come in so everything’s good to go. Long story short I get there yesterday just to have the same cars that were sent to me either sold and the payments are $200 more than what was previously explained over the phone. Honesty needs to be a priority when dealing with new customers and sales, don’t just insist on people to come in there KNOWING you can’t uphold your word. There’s no way a car under $15k should have a payment of $500+ a month..

Excellent customer service from a friendly staff.

5 Star Hyundai of Albany was an overall great experience! Everyone was nice and made sure our wants and needs were taken care of and that we were getting the best deal for us. Chris, Bernard, and Amir are great at what they do and it never felt they we were just another sale. It felt like they cared.

They have awesome customer service and the young lady who sold me the vehicle was amazing. She and the supervisor made sure that I purchased what I wanted

Customer service was phenomenal.

Had an outstanding experience buying my new Jeep at Albany CDJR! The team was super friendly, incredibly flexible with my schedule, and made the whole buying process completely painless. Loving the new ride. Highly recommend them if you're looking for great service

I loved everything about my experience!! Thanks to Ms.Dawn!!! #FivestarDawn

Five Star Collision does great work and keeps you informed along the way!

I love working with them to fix my car after my accident , only thing is one of my headlights were out after them servicing that is the only reason it’s 4 stars instead of 5 stars . Also the everyone I encountered were so nice and helpful you all have created a great respectful team !

My experience at 5 Star Hyundai was excellent! From the first time I drove on the lot, it was a comfortable feeling with Griffin the salesman being very polite and informative. He did not make me feel pressured in any way. He answered lots of questions for me. I was going out of town and over rhe next week of thinking about exactly which car I wanted, he reached out and stayed in touch. He and the Manager Bernard made things extremely easy as we began the purchase process. I felt they really appreciated and valued me and my decisions. It ... Read More

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Google - Oct 19, 2026

My experience at 5 Star Hyundai was excellent! From the first time I drove on the lot, it was a comfortable feeling with Griffin the salesman being very polite and informative. He did not make me feel pressured in any way. He answered lots of questions for me. I was going out of town and over rhe next week of thinking about exactly which car I wanted, he reached out and stayed in touch. He and the Manager Bernard made things extremely easy as we began the purchase process. I felt they really appreciated and valued me and my decisions. It was a great experience from beginning to end. John in finance was also very helpful! I would highly recommend this dealership. I love my new Calligraphy Hyundai Pallisade....it's beautiful, so many features and drives great!

Great service. My car was ready earlier than anticipated and they called to let me know.

Great customer service. Everyone that i came into contact with was super friendly and helpful. Fixed my vehicle and have it looking better than it did before I brought it in.

I had a great experience. I am big on communication. They did not disappoint. They consistently provided updates through the link they gave me. I would definitely recommend.

I highly recommend walked out very happy great staff. 🙌⭐️⭐️⭐️⭐️

Five star CJDR provided great customer service.

Autumn and her manager were professional and patient, and made the car buying process a breeze.

Very quick on identifying the problem and resolving.

Upon buying my vehicle, I had AMAZING service from Ms. Mirian, who did all she could to get me the best car, price, and deals. She made the purchasing experience a very positive one, and I truly appreciated her help. Unfortunately, when it came down to the maintenance side, I was not satisfied at all with the customer service. The experience felt very unempathetic, somewhat rude, and not very informative which resulted in me getting my car maintenance somewhere else. I did not feel like my concerns were handled with the level of care, understanding, or professionalism that I expected, ... Read More

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Google - Oct 7, 2026

Upon buying my vehicle, I had AMAZING service from Ms. Mirian, who did all she could to get me the best car, price, and deals. She made the purchasing experience a very positive one, and I truly appreciated her help. Unfortunately, when it came down to the maintenance side, I was not satisfied at all with the customer service. The experience felt very unempathetic, somewhat rude, and not very informative which resulted in me getting my car maintenance somewhere else. I did not feel like my concerns were handled with the level of care, understanding, or professionalism that I expected, especially after having such a great experience during the purchasing process.

Nikki, in the service department, is awesome! Called with updates and gave honest information! One of, if not the best service experiences, I've ever had!

FiveStar Dawn was the best ! I got everything I wanted 🙂 Drove off in a 2026 Hyundai Tucson 🙂

I love my encounter. I had a wonderful experience. I felt like I knew everyone they make their people their customers feel value of Comfortable.

My 3rd vehicle from FIVE STAR OF ALBANY. My first Hyundai. The price was great, and my salesman was excellent... He goes by Truvino Sims....

Excellent service vey easy process

First review I've ever written. Checked out a used Jeep last Monday. Gave it some thought overnight and said YES to it the next morning. Went over things with the salesman through text and the phone, thought everything was good. Then I received a text saying that there was a lady HOT on the Jeep and you'd better do something fast. WHAT?? We have already agreed on a deal. I live about an hour away, so I said here's my card, just take a deposit, tell her it's sold and I will get everything figured out. ... Read More

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Google - Sep 22, 2026

First review I've ever written. Checked out a used Jeep last Monday. Gave it some thought overnight and said YES to it the next morning. Went over things with the salesman through text and the phone, thought everything was good. Then I received a text saying that there was a lady HOT on the Jeep and you'd better do something fast. WHAT?? We have already agreed on a deal. I live about an hour away, so I said here's my card, just take a deposit, tell her it's sold and I will get everything figured out. She bought the Jeep and chances are I helped with her decision. They blamed the internet for doing business this way. Lol. My question, what ever happened to working with people and gaining their trust for future long-term business and good word of mouth. Instead, we live in a money hungry, fast paced world. I may miss out, but I'm not going to change on how I was raised..So here's my one star review!

If I could give zero stars, I would. On 8.17.26 I brought my 2012 CTS in to program a new fob. After a 3+ hour wait, I was told it couldn’t be done due to the car’s age. The employee suggested I call a "smithlock" claiming they use a “different” method than the “Cadillac way.” Two days later, a locksmith fixed it in just a few minutes. The battery had simply been installed upside down. This is totally unacceptable. Your staff failed to troubleshoot basic things like the battery, fuses, or receiver, and lacked the know-how to service a 2012 ... Read More

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Google - Aug 26, 2026

If I could give zero stars, I would. On 8.17.26 I brought my 2012 CTS in to program a new fob. After a 3+ hour wait, I was told it couldn’t be done due to the car’s age. The employee suggested I call a "smithlock" claiming they use a “different” method than the “Cadillac way.” Two days later, a locksmith fixed it in just a few minutes. The battery had simply been installed upside down. This is totally unacceptable. Your staff failed to troubleshoot basic things like the battery, fuses, or receiver, and lacked the know-how to service a 2012 model. I spent 3+ hours waiting only to leave with a $300 piece of plastic and no resolution. It is clear that your training programs need to include more robust courses in basic critical thinking skills and technical competence to ensure that your staff is actually capable of fixing the vehicles they service.

They keep going up on prices and don’t tell no one

June 2025, I purchased a 2025 Palisade, new and had an accident a week later. I took the vehicle to their auto repair shop to diagnose and repair the issue. After being told that the vehicle only needed an alignment, I allowed them to perform it. The alignment had not been performed, a different form than the one that I was shown was submitted to my insurance company. After having a second alignment performed and the issue worsened, I immediately took the vehicle back to the dealership less than 10 mins later after recording the worsened issue and allowed one of their staff ... Read More

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Google - Jul 31, 2026

June 2025, I purchased a 2025 Palisade, new and had an accident a week later. I took the vehicle to their auto repair shop to diagnose and repair the issue. After being told that the vehicle only needed an alignment, I allowed them to perform it. The alignment had not been performed, a different form than the one that I was shown was submitted to my insurance company. After having a second alignment performed and the issue worsened, I immediately took the vehicle back to the dealership less than 10 mins later after recording the worsened issue and allowed one of their staff to drive it with me in it. He let go of the steering wheel and it was still not aligned and pulling to the side. The staff began to attempt to argue with me and raise his voice at me in my vehicle, (I did not raise my voice or argue back) asking me why would I ever let go of the steering wheel? I was on the phone with the insurance company the entire time and recording the drive from a second phone (I advised that I would be recording before we left the parking lot). When he realized that I was on the phone with the insurance company and they heard everything, he began asking condescending questions, instead of asking how to resolve the issue or offering solutions and started driving my vehicle as if it were his and he had the right to be mad. The manager was made aware of this upon returning to the collision center and advised that I have the vehicle serviced elsewhere because I disrespected his employee by recording him and it wouldn't make sense to let go of the steering wheel anyway. There was no apology offered or given for the staff member raising his voice at me, or being disrespectful, only asking me why would I let the steering wheel of a self - driving car go or for not performing repairs as indicated on documents submitted to my insurance company, which is essentially fraud.

*****Service WARNING***** I brought my vehicle in for a recall inspection and service. After the technician finished, I left—only to receive a call shortly afterward from the service desk saying the tech had forgotten to reconnect the hoses to the engine. I was stunned and returned immediately. When I opened the hood, the problem was obvious. They took the Jeep back and properly reconnected everything that had been disconnected for the recall work. Extremely careless service that could have caused serious issues! The customer service that followed was terrible. When I received a survey call and began explaining what ... Read More

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Google - Jul 30, 2026

*****Service WARNING***** I brought my vehicle in for a recall inspection and service. After the technician finished, I left—only to receive a call shortly afterward from the service desk saying the tech had forgotten to reconnect the hoses to the engine. I was stunned and returned immediately. When I opened the hood, the problem was obvious. They took the Jeep back and properly reconnected everything that had been disconnected for the recall work. Extremely careless service that could have caused serious issues! The customer service that followed was terrible. When I received a survey call and began explaining what happened during my last visit, Jonathan simply hung up on me. I have never received an apology for this serious error. The dealership and service department seem far more interested in protecting their image than in doing right by the customer. TL;DR: Avoid this service department. The quality of both the work and the customer service is poor. I would not recommend this dealership.

Let me start with my first experience with this dealer’s service department back in 2022. My new truck came with 3 free oil changes. They said come on down and we will have your oil changed IN AN HOUR. I waited 7.5 hours in the lobby that day for an OIL CHANGE. I should have guessed then that this wasn’t a good place for service. But I came back a few more times and was disappointed nearly every time. Joke’s on me there, I guess. Last week the service dept called to let me know there is a recall on ... Read More

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Google - Jul 23, 2026

Let me start with my first experience with this dealer’s service department back in 2022. My new truck came with 3 free oil changes. They said come on down and we will have your oil changed IN AN HOUR. I waited 7.5 hours in the lobby that day for an OIL CHANGE. I should have guessed then that this wasn’t a good place for service. But I came back a few more times and was disappointed nearly every time. Joke’s on me there, I guess. Last week the service dept called to let me know there is a recall on my truck. They wanted me to come in at 11 am this morning to get the recall handled. I stressed that it’s just me and I have 1 car; they said NO PROBLEM, WE HAVE A SHUTTLE! I WILL RESERVE IT FOR YOU!!!! So I go to drop off my truck this morning, mind you, I have the shuttle reserved. The service lady told me sorry, there’s nobody to drive you home they sent our porters out of town. You’ll have to come back or wait. I told the lady that I had it reserved, and this is not good business. I was met with a rather blank stare and no other options. I turned around and walked out. I will NEVER be back to this dealership again. I’d rather let my truck catch fire from this recall not being fixed.

Where is the truck with $.22.000 dollars of

I brought my truck in for bodywork, and after the vehicle was ready for pickup, I drove off. Immediately, my vehicle shifted into neutral at a red light, and the dashboard displayed malfunction and incompatibility messages. Additionally, the lock indicator horn was not working. Since then, CarPlay, Google Assistant, navigation, and apps on my truck have ceased to function. The associate I spoke with was rude and dismissive, refusing to take responsibility or offer any solutions. I am aware that my vehicle was connected to an electrical device used for diagnostics, and I hold the staff accountable for this incident. ... Read More

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Google - Jul 2, 2026

I brought my truck in for bodywork, and after the vehicle was ready for pickup, I drove off. Immediately, my vehicle shifted into neutral at a red light, and the dashboard displayed malfunction and incompatibility messages. Additionally, the lock indicator horn was not working. Since then, CarPlay, Google Assistant, navigation, and apps on my truck have ceased to function. The associate I spoke with was rude and dismissive, refusing to take responsibility or offer any solutions. I am aware that my vehicle was connected to an electrical device used for diagnostics, and I hold the staff accountable for this incident. I am extremely upset and disappointed with the service I received. I have been patient throughout my visit despite the inconvenience and lack of communication regarding the repair of my truck. Now, I am leaving with this unresolved issue, and everyone remains nonchalant and indifferent about it.

Horrible customer service. They only care about selling the car not taking care of the customer.

I given a 1 star rating because they had poor communication I was very disappointed on what happened to me when I call to come pick up mii vehicle will not go back again.🤦🏽‍♀️👎🏽

I called to speak with the office manager and they transferred my call a few time and they hung up on me! I called back and they just sent me to a voice mail

Extremely Disappointing Experience! I purchased my 2026 Palisade on February 24, and unfortunately, my experience has been nothing but frustrating. First, the salesman, Cody, provided little to no support before the purchase and completely disappeared afterward. Not once did he follow up—something that most reputable dealerships consistently do to ensure customer satisfaction. Second, after purchasing the vehicle, it was delivered to my home, but the driver lost my temporary tag during transit. I was told to contact the dealership for a replacement. I called and was promised a new tag the next day. After waiting a full week with nothing received, ... Read More

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Google - Apr 6, 2026

Extremely Disappointing Experience! I purchased my 2026 Palisade on February 24, and unfortunately, my experience has been nothing but frustrating. First, the salesman, Cody, provided little to no support before the purchase and completely disappeared afterward. Not once did he follow up—something that most reputable dealerships consistently do to ensure customer satisfaction. Second, after purchasing the vehicle, it was delivered to my home, but the driver lost my temporary tag during transit. I was told to contact the dealership for a replacement. I called and was promised a new tag the next day. After waiting a full week with nothing received, I followed up and was told another one had been sent. That second tag never arrived either. After nearly three weeks of waiting, I attempted to text the representative I had been communicating with, but received no response. I then escalated the issue by contacting Hyundai USA, who advised me to reach out to the dealership general manager. I called and couldn't reach so I left a message for Andrea, the general manager, requesting a callback—but it has now been almost two weeks with no response. Now, over a month has passed since i purchased the vehicle, and no one seems to care enough to contact me regarding my experience with my new car or to resolve the issue of delivering my temporary tag. This level of poor communication and lack of accountability is unacceptable. I will not be purchasing from this dealership again, and I do not recommend them to anyone. There are many other dealerships that provide excellent customer service both before and after the sale—this is not one of them.

We found a used Genesis online at this dealership. We had used SUNSET CADILLAC IN VENICE FL FOR OVER 15 YEARS! We were treated like royalty. We had the opposite experience here...Yes I contactedvthe General Manager, their finance person, one condescending arrogant man, after begging for their help. From day one we pleaded...I was admitted to hospital with serious chronic condition, our Cadillac was totalled, we needed a car immediately...almost 4 weeks later without any communication from decision makers and over a thousand + in rental car fees. We finally received our car. I could NEVER RECOMMEND DOING ANY BUSINESS ... Read More

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Google - Mar 30, 2026

We found a used Genesis online at this dealership. We had used SUNSET CADILLAC IN VENICE FL FOR OVER 15 YEARS! We were treated like royalty. We had the opposite experience here...Yes I contactedvthe General Manager, their finance person, one condescending arrogant man, after begging for their help. From day one we pleaded...I was admitted to hospital with serious chronic condition, our Cadillac was totalled, we needed a car immediately...almost 4 weeks later without any communication from decision makers and over a thousand + in rental car fees. We finally received our car. I could NEVER RECOMMEND DOING ANY BUSINESS WITH THESE PEOPLE. Our salesperson Todd returned all our calls but had no information about anything that was helpful, to be fair he is a new employee. The emotional toll was so difficult still trying to recover from the whole mess. LOVE THE CAR!

The Lafayette Cadillac parts department is inept at their jobs. From taking months to receive orders, zero communication about delays, to loosing orders. After months and going to the parts department 3 different times, I finally got my two products, except that one was still incorrect. However, I was finally being able to get to service for the key fob connection that had to be done. That department is not much better. I got to sit there for 2 hours, only to find out the job had been done, but no one had come to get me because they have zero communication ... Read More

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Google - Feb 28, 2026

The Lafayette Cadillac parts department is inept at their jobs. From taking months to receive orders, zero communication about delays, to loosing orders. After months and going to the parts department 3 different times, I finally got my two products, except that one was still incorrect. However, I was finally being able to get to service for the key fob connection that had to be done. That department is not much better. I got to sit there for 2 hours, only to find out the job had been done, but no one had come to get me because they have zero communication skills at this dealership. Then I got to stand around for another hour waiting for the discount I was guaranteed because of the parts departments terrible inadequacies. But of course they don’t actually know how to do anything, so they had to be walked through it by a manager. I did end up with a refund for one part, and $20 off the service (which only paid for the credit card charge they add on anyhow). While I was there another customer was in service dealing with a similar situation for hours; and yet another man walked in, they told him a price for service he was about to get, he said “absolutely not” and walked right back out. Cadillacs are luxury vehicles, and I expect good, if not luxury service. Ive never been so glad to leave a facility that I will never return to. My advice- don’t do it. Go elsewhere. Added in response to Derek: If you really wanted to talk to me, you have my information on file. Writing the same response to everyone suggesting you care, and then asking me to carry the load of work to reach out to you, just further proves my point at your dealership. If you actually cared you would find my information and reach out to me.

I bought a 2015 Chevy Silverado in mid December 2025 and the transmission went out 2 months later. I contacted this company and numerous employees by email and phone and havent heard anything back! Not an Oh no, Im sorry, How can we help,.... NOTHING! Honestly the buying process was pretty smooth but the follow up 0/10! If you want to buy a vehicle I wouldn't recommend here bc if anything happens they WILL NOT care!

Horrible experience from start to finish. I won’t go into the purchase experience, but it was bad. The ongoing issue is getting refunded on an extended warranty for the vehicle we purchased from them and have since sold. I’ve called no less than 60 times over the last year+. Nobody from finance will return my call and give me the information I need to submit for the prorated refund. Most likely because it will be a chargeback and they will lose money. I would stay away. I’ll be visiting in person when I’m back in GA to ... Read More

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Google - Jan 28, 2026

Horrible experience from start to finish. I won’t go into the purchase experience, but it was bad. The ongoing issue is getting refunded on an extended warranty for the vehicle we purchased from them and have since sold. I’ve called no less than 60 times over the last year+. Nobody from finance will return my call and give me the information I need to submit for the prorated refund. Most likely because it will be a chargeback and they will lose money. I would stay away. I’ll be visiting in person when I’m back in GA to get the info I need. Assuming they didn’t drag it out too long for me to get the refund.

I HAD THE WORST EXPERIENCED EVER. I’VE NEVER FELT MORE RUSHED AND PRESSURED IN ALL MY LIFE. THE CAR SALESMAN CALLED ME 13 TIMES IN THREE DAYS, I FINALLY ACCEPTED AN OFFER BUT AFTER DRIVING AN 1 1/2 TO GET THERE, I LOOKED THE VEHICLE OVER. I SAID WELL LET ME TEST DRIVE THE SALESMAN SAID OK. WAIT A MINUTE I’M GOING TO RIDE WITH YOU. HE GOT INSIDE THE VEHICLE SMELLING LIKE A JAMAICAN MARIJUANA FIELD ON FIRE !!! THEN HE DIRECTS ME ON SHORT BACK ROADS WHERE THE SPEED LIMIT IS ONLY 25 AND 30 MILES AN HOUR. I SAID I WANT ... Read More

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Google - Jan 21, 2026

I HAD THE WORST EXPERIENCED EVER. I’VE NEVER FELT MORE RUSHED AND PRESSURED IN ALL MY LIFE. THE CAR SALESMAN CALLED ME 13 TIMES IN THREE DAYS, I FINALLY ACCEPTED AN OFFER BUT AFTER DRIVING AN 1 1/2 TO GET THERE, I LOOKED THE VEHICLE OVER. I SAID WELL LET ME TEST DRIVE THE SALESMAN SAID OK. WAIT A MINUTE I’M GOING TO RIDE WITH YOU. HE GOT INSIDE THE VEHICLE SMELLING LIKE A JAMAICAN MARIJUANA FIELD ON FIRE !!! THEN HE DIRECTS ME ON SHORT BACK ROADS WHERE THE SPEED LIMIT IS ONLY 25 AND 30 MILES AN HOUR. I SAID I WANT TO DRIVE AT HIGHWAY SPEED,HE SAID THIS IS ALL WE HAVE THAT MADE ME VERY SUSPICIOUS WHY HE DIDN’T WANT ME TO REALLY DRIVE THE VEHICLE. WE GET BACK TO THE OFFICE. I MEET A VERY LARGE LIGHT SKIN GUY WITH SMALL BEATY LOOKING SNEAKY EYES RUSHING ME TO SIGN THE CONTRACT ON HIS IPAD,BUT YET HE COULD NOT EXPLAIN TO ME WHERE MY DOWN PAYMENT WAS ADDED IN THE DEAL !!! (I WAS A CAR SALESMAN FOR MANY YEARS, I KNOW ALL THE BACK DOOR TRICKS) THAT’S WHAT THEY DID NOT KNOW….. BOTTOM LINE IF THE SALESMAN’S ARE MOVING AND ARE TOO EAGER TO GET YOU TO SIGN A CONTRACT TAKE YOUR TIME READ EVERYTHING AND COMPREHEND WHAT YOU’RE SIGNING

If I could, it would be zero. I took my mother’s car to this dealership on a Monday because it is the only Dodge service center in the area. Initially, everything seemed fine, and I was told I would receive a call once they diagnosed the issue. That call never came. Instead, I had to repeatedly follow up, only to be told each time that they “didn’t know anything yet.” By Thursday, I went to the dealership in person, looking for answers. Unfortunately, the experience worsened. The service representative provided no new information, and the service manager was ... Read More

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Google - Jan 16, 2026

If I could, it would be zero. I took my mother’s car to this dealership on a Monday because it is the only Dodge service center in the area. Initially, everything seemed fine, and I was told I would receive a call once they diagnosed the issue. That call never came. Instead, I had to repeatedly follow up, only to be told each time that they “didn’t know anything yet.” By Thursday, I went to the dealership in person, looking for answers. Unfortunately, the experience worsened. The service representative provided no new information, and the service manager was dismissive and unprofessional. When I asked for an update, his responses included: “You’re not our only customer,” “I have customers who have been here for more than a week,” and “I can tell you it’s going to be costly.” It was baffling to hear cost estimates when they admittedly had not even identified the problem. Having vehicles sitting for more than a week is not reassuring, nor is learning that a large service department had only two bays operating while more than 30 cars were waiting for service—with more still arriving. After being reminded that I was “not their only customer,” I decided not to be a customer at all. I took the car to a local mechanic who quickly diagnosed the issue and completed the repair in less than seven days—and at a significantly lower cost. While the dealership may operate well in other areas, the service department demonstrated poor communication, a lack of urgency, and unacceptable customer service. I would not recommend them to anyone seeking reliable or respectful service.

I came here a few months ago to look at a truck I put money down online to hold it for me. I drove 5 hours to get there, when I got to the dealership in the afternoon, we agreed to come look at it, the truck had no gas in it, then after they put gas in the truck I got a half mile down the road and the engine locked up on me. When I got back to the lot they still tried to sell me this truck that wouldn’t run for $4000. Easily the worst car Shopping experience ... Read More

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Google - Jan 15, 2026

I came here a few months ago to look at a truck I put money down online to hold it for me. I drove 5 hours to get there, when I got to the dealership in the afternoon, we agreed to come look at it, the truck had no gas in it, then after they put gas in the truck I got a half mile down the road and the engine locked up on me. When I got back to the lot they still tried to sell me this truck that wouldn’t run for $4000. Easily the worst car Shopping experience I’ve ever had. Very unprofessional all the way around.

I was lied to multiple times . They aren’t trustworthy they don’t talk to anyone with respect . And just unprofessional

Waiting over 3 weeks for second key fob and no communication from dealership. Edit, in response to your reply. My contact information is the same as the email from two weeks ago , where you said you would look into the matter immediately and never got back to me. Now over a month contacted sales manager as well and still no key. As expected general manager left a bot message, you know my contact information, get ahold of me if you really want to resolve

FINAL UPDATE: STAY AWAY FROM FIVE STAR DODGE IN MILLEDGEVILLE I regret ever purchasing a vehicle from Five Star Dodge in Milledgeville. My experience with their service department has been extremely frustrating and disappointing. After multiple visits, unresolved problems, and constantly being told different things, I finally took my vehicle to Primetime in Eatonton, and the difference in honesty and professionalism was unbelievable. First, Five Star Dodge tried to charge me over $1,000 just to install a radio. The diesel mechanic at Primetime installed the radio correctly for $20. Yes, twenty dollars. On top of that, Dodge never even helped diagnose my ... Read More

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Google - Dec 10, 2025

FINAL UPDATE: STAY AWAY FROM FIVE STAR DODGE IN MILLEDGEVILLE I regret ever purchasing a vehicle from Five Star Dodge in Milledgeville. My experience with their service department has been extremely frustrating and disappointing. After multiple visits, unresolved problems, and constantly being told different things, I finally took my vehicle to Primetime in Eatonton, and the difference in honesty and professionalism was unbelievable. First, Five Star Dodge tried to charge me over $1,000 just to install a radio. The diesel mechanic at Primetime installed the radio correctly for $20. Yes, twenty dollars. On top of that, Dodge never even helped diagnose my check engine light, which had been on for quite some time. They either could not tell me what was wrong or never gave me a clear answer. When I took the vehicle to Primetime, the mechanic immediately diagnosed the issue as a leak detection pump (EVAP system) problem. He even helped me identify the exact part I needed to order and install. Thanks to that, my check engine light is finally OFF. Meanwhile, my service airbag light is still on, and Dodge offered no real help or explanation for that issue either. The mechanic at Primetime also found and repaired other problems with my vehicle, including replacing my radiator and lower control arm bushings. Ironically, Dodge originally told me the bushings were bad after a simple oil change, but somehow the vehicle problems only seemed to get worse after I brought it back for them to look at the radio — the same radio they never actually fixed. At this point it is extremely concerning that another mechanic was able to quickly diagnose and resolve multiple issues that Dodge either could not figure out or never fixed. I cannot prove it, but based on how my vehicle behaved after leaving their shop, it honestly made me question what was done to my car while it was there. Between the overpriced quotes, repeated misdiagnoses, unresolved repairs, and lack of answers about warning lights, I strongly recommend anyone thinking about buying or servicing a vehicle here to get a second opinion first. Meanwhile, Primetime in Eatonton has been an absolute lifesaver. Honest work, fair pricing, and they actually fixed the issues Dodge couldn’t. If you are researching Five Star Dodge in Milledgeville, GA before buying a car or getting service, please learn from my experience and get a second opinion before trusting them with your vehicle.

⭐☆☆☆☆ Absolutely unacceptable service and ethics We were misled, overcharged, and outright neglected by Five Star Chrysler Jeep. When we purchased our vehicle, we were told we had free oil changes left. No one mentioned any change in policy—not during our last two visits when we were already over the mileage, and certainly not when we scheduled this latest service. But on the day of the appointment, we were blindsided with a $250 charge for what was supposed to be free. No warning. No explanation. Just a surprise bill. To make matters worse, they didn’t even bother to check our ... Read More

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Google - Oct 14, 2025

⭐☆☆☆☆ Absolutely unacceptable service and ethics We were misled, overcharged, and outright neglected by Five Star Chrysler Jeep. When we purchased our vehicle, we were told we had free oil changes left. No one mentioned any change in policy—not during our last two visits when we were already over the mileage, and certainly not when we scheduled this latest service. But on the day of the appointment, we were blindsided with a $250 charge for what was supposed to be free. No warning. No explanation. Just a surprise bill. To make matters worse, they didn’t even bother to check our fluids. Two days after this overpriced oil change, our fan started malfunctioning due to low coolant. How does a dealership charge $250 and not even top off basic fluids? And let’s not forget the beginning of this mess: when they sold us the vehicle, it came with a dead battery. They knew we were a family of four with two small children, and still felt morally okay handing us a car that wouldn’t start given a couple of weeks. That’s not just poor service—it’s a complete lack of integrity. Five Star Chrysler Jeep has proven to be anything but five-star. We trusted them with our family’s safety and were met with deception, neglect, and a total disregard for customer care.

You would think with an in house ''service'' department, they wouldn't sell used lemons, but here we are. Out of money and out of a car. Bad business from this establishment for my family member.

I have a friend who went to Car Mart in Milledgeville to discuss her account prior to undergoing surgery, which would keep her out of work for an extended period. When she arrived, she was prohibited from leaving, and her keys were taken. At the time, she was only one payment behind and had assured them that she would make the payment the following week. She asked me to write this review for her

Buying a car from this place was the worst decision me and my fiancé ever made. I purchased a 2009 Jeep wrangler two years ago after I was in a car accident after someone hit me going 80 mph which totaled my car so after the stress of that, the hospital bills, having no car for months, I took a leap of faith to find the car if my dreams which was a wrangler. Not even a week after purchasing the Jeep from this place, I experienced a death wobble, almost 10,000 in repairs, and a mental stress of the financial burden this ... Read More

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Google - Sep 20, 2025

Buying a car from this place was the worst decision me and my fiancé ever made. I purchased a 2009 Jeep wrangler two years ago after I was in a car accident after someone hit me going 80 mph which totaled my car so after the stress of that, the hospital bills, having no car for months, I took a leap of faith to find the car if my dreams which was a wrangler. Not even a week after purchasing the Jeep from this place, I experienced a death wobble, almost 10,000 in repairs, and a mental stress of the financial burden this car had on me and my family after a traumatic experience. In February I finally had to trade it in because I couldn’t afford the repairs anymore so it was very upsetting to drain my savings into a car after what I already went through with a car accident. It was the hardest two years of my life. I wish I could give zero stars for them selling a car to anyone like this!

Worse customer service and cannot get a manager or supervisor to return my call. Don’t take your vehicle here to be serviced unless you can drop it off and let them keep it for days to weeks. There is no point in making an appointment…and it won’t matter any if you purchased the vehicle from there or not. DONT WASTE YOUR TIME.

I bought a car in April of this year it took two months before before the tag for my vehicle now it's time for me to renew my registration.I can't get anyone to anyone to answer the phone to get this matter clarified. The incompetence and the behavior I've received from this dealership i would recommend none of my contacts to purchase from here.

They are horrible! I have a brand new car and the horn stopped working they booked an appointment for today! When I got there they stated they don’t do diagnostics on Saturday. My alarm will not sound on my car! I can’t blow my horn at all. I do not recommend anyone to go to them. My car had 7 miles when I got it I haven’t had it a year yet and things are going wrong. The horn seems basic but it’s not a fuse and I’ve had the car tested nothing is showing! They ... Read More

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Google - Aug 16, 2025

They are horrible! I have a brand new car and the horn stopped working they booked an appointment for today! When I got there they stated they don’t do diagnostics on Saturday. My alarm will not sound on my car! I can’t blow my horn at all. I do not recommend anyone to go to them. My car had 7 miles when I got it I haven’t had it a year yet and things are going wrong. The horn seems basic but it’s not a fuse and I’ve had the car tested nothing is showing! They are giving these cars away and they are no good. Hyundai’s are bad cars! Find somewhere else to go! They also told me I would have to leave my car but they don’t have a loaner for me to use. Bad business I plan to get rid of this car and never associated myself with them again!

Buyer Beware! This dealership has zero integrity, poor communication, and no regard for their customers. I purchased my car here in October 2024 with one child already and another on the way, trusting their word that they would fix pre-existing damage. I didn’t push on the price because they promised to make it right — that trust was a mistake. Here we are almost a year later and still nothing. They’ve lied about repairs, promised a rental after I gave birth (never happened), and even failed to send a simple sensor so I could fix it myself. I’ve called ... Read More

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Google - Aug 12, 2025

Buyer Beware! This dealership has zero integrity, poor communication, and no regard for their customers. I purchased my car here in October 2024 with one child already and another on the way, trusting their word that they would fix pre-existing damage. I didn’t push on the price because they promised to make it right — that trust was a mistake. Here we are almost a year later and still nothing. They’ve lied about repairs, promised a rental after I gave birth (never happened), and even failed to send a simple sensor so I could fix it myself. I’ve called and emailed for weeks with no response. Once the sale was made, I was no longer a priority. They were quick to take my money but slow to answer a single call or follow through on anything. For a company in the business of selling cars, they have no business pretending they value their customers.

The mechanic shop for this establishment is a total ripoff. I can not believe the poor customer service I got. They had my vehicle for weeks and didn’t fix anything. Then tried to bill me 6 hours over $1300 for a diagnosis. This all happened after they tried to up sell me on a mother for $18000. Be very careful when taking your vehicle here.

Flat out lies and delays from the representatives of this dealership the technicians diagnoses of my 2028 Jeep Wrangler Sahara has constantly been wrong to correct the original problem! While not find all problems at one time said to have found multiple problems which they can continue to charge for parts and labor that doesn't fix the problem got my car back on 07/31/2025 after agreeing to $2.962.41 took it back 08/01/2025 another $500 + and today they don't answer my calls! I'm going to pursue this further to see if there is any collusion between companies.

Attention Buyers Beware... To all the customers that come to this particular car lot and purchase a vehicle. If you purchase a extended warranty with them make sure if you ever have to get parts replaced make sure you get in writing on your invoice/receipt where the part is coming from and also exactly how long the warranty on the replacement part is for in specific details because I was lied to. I got the Platinum Plus warranty on my vehicle and the waterpump broke on it last year February 2024. At that time I was told by Service Advisor: ... Read More

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Google - Jul 21, 2025

Attention Buyers Beware... To all the customers that come to this particular car lot and purchase a vehicle. If you purchase a extended warranty with them make sure if you ever have to get parts replaced make sure you get in writing on your invoice/receipt where the part is coming from and also exactly how long the warranty on the replacement part is for in specific details because I was lied to. I got the Platinum Plus warranty on my vehicle and the waterpump broke on it last year February 2024. At that time I was told by Service Advisor: Kristy Wood that the new waterpump had a 2yrs warranty on it. Fast forward to last week and my waterpump went out again. I take it to Macon 5 star and they tell me that the waterpump only had a 1yr warranty on it and that it expired this year February. They also told me that the waterpump that Milledgeville 5 star put on it didn't come from the dealership it came from O'REILLY'S. So not only did Kristy lie and tell me that the waterpump had a 2yr warranty they also put a cheap waterpump on my vehicle that I had no knowledge of. I'm thinking when purchasing a extended warranty I will get original parts for my vehicle that the car was born/made with. If I wanted cheap O'REILLY parts I could of purchase that myself and saved 3k and not even got a extended warranty. Also they didn't even have the decency to atleast get a waterpump with a lifetime warranty or 2yrs warranty they only got 1 yr. And that's exactly why the waterpump went out again because they used a cheap waterpump instead of putting the original one that goes on the vehicle made exactly for my Dodge Challenger. And they had the audacity not to correct this problem for me at all. I reached out to the TWS extended warranty and asked them what they had on their invoice when Milledgeville submitted the claim to fix my vehicle and they also stated Kristy said the waterpump will have a 2yr warranty so she also lied to them.How sad is that anywho they did me wrong and I'll Never go back there nor would I ever recommend them to anyone. I just want to make you guys aware that if you go here and put a extended warranty on your vehicle and think that your getting original dealership parts on your car when something breaks you very well maybe be getting O'REILLY parts instead of original parts and make sure it's documented in writing where the part came from and Exactly how long the warranty is on the new part. Actually check your invoice if you recently had a part fixed because if it has a scu # that begins with the letter D like the one I have highlighted in the photo it came from O'REILLY not the dealership and the part definitely won't last. Lies and deceitful is what this place is but thank God for reviews to expose these crooks. Yeah you may have got me but God will eventually get you because he don't like ugly.

if I could leave no stars I would my mom was looking to trade in her vehicle and gets something alittle newer she first talked to milledgeville with the general manager Josh. he was telling her what all they had but the one she was interested in sold he never mentioned one was in macon. anyways my mom finds one she likes in macon but they kept calling her macon would only give her less 1,000 than her car was worth milledgeville told her if she would come there they would pay it off and get her in another one she ... Read More

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Google - Jul 5, 2025

if I could leave no stars I would my mom was looking to trade in her vehicle and gets something alittle newer she first talked to milledgeville with the general manager Josh. he was telling her what all they had but the one she was interested in sold he never mentioned one was in macon. anyways my mom finds one she likes in macon but they kept calling her macon would only give her less 1,000 than her car was worth milledgeville told her if she would come there they would pay it off and get her in another one she liked. well they said they got her approved she went up there to sign papers and she asked about one they had at same place but didn't have pictures well the man tells her if it don't have pics yet she don't want it means something wrong with it. well she goes on to sign papers notices the stock number isn't the same as one she wanted it was the one that didn't have pictures the man isn't the room with them so she walks out to the gm josh and willie. she said this isn't the one i wanted this is the one that don't have pictures. then willie saids it was the only one i could approve you for only a 1,000 difference. then my mom said what the man told her in the room about it not having pictures and how were they going to bring her something from 3 hrs away and it not be the one she thought she was getting. she was very upset they would do that and what more upsetting the gm josh couldn't even say anything and didn't. he probably didn't know what to say anyways think long and hard before dealing with the they did her wrong in so many ways. and nothing was done to try to correct it

The worst.. dont value people time

If I could leave 0 stars I would. We purchased our jeep wrangler two weeks ago. Even though it was used, we were guaranteed it “was on the reliable side of the lot”. The night we drove it home, the check engine light comes on and smells of burning oil. We brought it back the following morning. I was told “the O2 sensor is bad. Don’t worry about the burning smell, they spilled oil on it and it will burn off”. They replaced the 02 sensor (I was left sitting up there all day without a ride and not even offered ... Read More

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Google - May 22, 2025

If I could leave 0 stars I would. We purchased our jeep wrangler two weeks ago. Even though it was used, we were guaranteed it “was on the reliable side of the lot”. The night we drove it home, the check engine light comes on and smells of burning oil. We brought it back the following morning. I was told “the O2 sensor is bad. Don’t worry about the burning smell, they spilled oil on it and it will burn off”. They replaced the 02 sensor (I was left sitting up there all day without a ride and not even offered a ride home). Since then, it’s been in the shop up there now three times. Second time, the check engine light came back on for the same problem. They said “oh it’s the computer and it’s $700.” Mind you, we have a warranty and have had the same problem since driving it off the lot. After numerous calls to the managers, they agreed to take care of it. A few days pass, no word on our jeep. We had to call up there ourselves just to hear it was ready. We get there, guess what, THEY FOUND THE LEAK AND CAUSE OF THE BURNING SMELL! Once again, they say it’s not covered. Even the service department employee told us all they did was change the oil and park it on the lot with no inspection. Can’t get ahold of the manager now. We have been lied to and jerked all around by these people. Essentially sold us a lemon and will not take any accountability for their mistakes. The lack of communication is WILD at this dealership along with so many other issues. This has been the worst experience of our lives and I urge anyone to stay far away and don’t give these people a dime.

I purchased a 2019 GMC Sierra 1500 on 12-18-24 and had it delivered, as I live a considerable distance from the dealership. My first look at the truck was good and I accepted the delivery. The next morning, I started the truck, and it started rattling while shaking at idle. After calling the service department and explaining the situation, they told me to bring the truck in and everything would be taken care of. The next business day, I drove several hours to drop it off at the dealership with a family member following me to give me a ride home. ... Read More

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Google - May 15, 2025

I purchased a 2019 GMC Sierra 1500 on 12-18-24 and had it delivered, as I live a considerable distance from the dealership. My first look at the truck was good and I accepted the delivery. The next morning, I started the truck, and it started rattling while shaking at idle. After calling the service department and explaining the situation, they told me to bring the truck in and everything would be taken care of. The next business day, I drove several hours to drop it off at the dealership with a family member following me to give me a ride home. The next day I received a phone call from the service department saying that the truck was ready. After finding someone to give me a ride to go pick up the truck we set back off on a several hour trip. When I got to the service department, they tried to charge me for diagnosing the truck. After explaining that I had just bought the truck and spoke with someone that said it would be taken care of, they hesitantly gave me the key. They proceeded to tell me that nothing was wrong with the truck and that all the gm 6.2 liter engines rattled at idle and had a shake. I was not convinced, but I had already spent 8 hours driving back and forth to the dealer. I picked the truck up and went home. Over the next several weeks, I repeatedly called anyone I could at the dealer with no luck. Between getting hung up on or just receiving a voicemail, I couldn't get any help. Fast forward a couple months and the truck is getting worse every time I drive it. So, now it is in the shop with 3 bad lifters, a bad motor mount, and the timing chain tensioner had snapped off inside the engine. This has costed me thousands of dollars and months of not having a reliable vehicle. STAY AWAY FROM THIS PLACE!!!!!!!!!!

Service sucks can’t find someone to show me a vehicle will go elsewhere for service I won’t give them a a full star

My Service Consultant seemed like he was new to cars' needs in general. He argued with me about my vehicle needing to be serviced. He was solely focused on my (low) mileage. He completely disregarded the time frame (over 1 year) for the oil change requirements. He also disregarded the dash warning light and message about the oil needing to be changed. He also seemed to not know what fuel additive was. After arguing with me, he left to ask his (manager) about my service requirements before he processed the intake for my car. I was extremely disappointed with this service ... Read More

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Google - Mar 11, 2025

My Service Consultant seemed like he was new to cars' needs in general. He argued with me about my vehicle needing to be serviced. He was solely focused on my (low) mileage. He completely disregarded the time frame (over 1 year) for the oil change requirements. He also disregarded the dash warning light and message about the oil needing to be changed. He also seemed to not know what fuel additive was. After arguing with me, he left to ask his (manager) about my service requirements before he processed the intake for my car. I was extremely disappointed with this service visit.

Terrible

CALLED 100 TIMES AND COULD NEVER GET THROUGH TO ANYONE IN MANAGEMENT